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Frequently Asked Questions

Appointment and Billing Questions

What are your office hours and how do I contact the office after closing hours?

We offer extended hours from 7:30 a.m. to 5 p.m., Monday-Friday, excluding holidays, with walk-in clinic availability for established patients Tuesday and Friday mornings 7:30 to 11:30 a.m. for minor conditions with a nurse practitioner. Should you need to contact the physician on call for urgent clinical advice after the office is closed, call 785-843-5160 and our answering service will page the on-call physician.

We offer both same-day appointments and walk-in clinic hours with a provider. Appointment times may vary according to your provider's schedule or certain types of appointments may require more advanced scheudling to meet your specific needs. To schedule an appointment, call 785-843-5160. If you are an established patient and have previously registered for our patient portal, you may request non-urgent appointments through our Patient Portal.  

What should I bring with me to an appointment?

Whether you’re coming in for a first-time appointment or repeat visit, we will need to see your insurance card(s) and current driver's license or identification card. Please come prepared to pay your deductible and/or co-payment at the time of service. You should bring your medications (medications include prescription and over-the-counter [non-prescription, herbs, minerals, supplements]) or a current list with you so your provider can confirm what medicines you are currently taking. 

What if I need to cancel or reschedule my appointment?

We appreciate at least 24 hours advance notice if you are unable to keep your appointment. Please call 785-843-5160 or send a cancellation through your registered Patient Portal account as soon as you know you need to cancel or reschedule.

What insurance do you accept?

As part of the Lawrence Memorial Hospital physician practice network, we accept most insurance plans, including several HMOs, PPOs, POS plans, Medicare assignment and Medicaid. Each time you come in for an appointment, we will need to see your insurance card(s) and current driver's license or identification card. You will be responsible for paying your deductible and/or co-payment at the time of service.

What if my insurance doesn’t cover a test or procedure I need?

Our staff makes every effort to simplify and help you with billing and insurance claims procedures. We file insurance claims on your behalf as a courtesy. When an insurance claim is denied, we make a reasonable effort to appeal the denial when appropriate. If we are aware that a particular test or procedure is routinely not covered by a specific insurance plan, we will make you aware before the service is rendered whenever possible.

General Information Questions

What is an internist?

An internist is a physician with specialty training in prevention, diagnosis, and treatment of a wide range of diseases that occur in adults. Within the field of internal medicine are nine recognized subspecialties: cardiology (heart), endocrinology (glands), gastroenterology (digestive tract and liver), hematology (blood and blood-forming tissues), infectious disease (infections), nephrology (kidneys), oncology (cancers), pulmonology (lungs), and rheumatology (arthritis and connective tissue). Meet our internists.

What is an Advanced Practice Registered Nurse (APRN)?

An APRN is a registered nurse (RN) who has a master's degree in nursing and two or more years of advanced clinical training in a health care specialty area. Nurse Practitioners work under the rules and regulations of the Nurse Practitioners Act of the state they practice in. Most are also board certified in their specialty area and recognized as expert health care providers. They deliver individualized care, focusing not only on the specific health condition, but also on its effects on patients and their families. Meet our Nurse Practitioner.

Do you provide lab testing?

Yes. When covered by insurance, we provide on-site laboratory services. Our in-office laboratory has received the COLA Laboratory Excellence Award for outstanding quality patient testing. Please check your insurance coverage to find out if there are restrictions on where and who can draw your blood and do the testing.

How and when will I be notified of my lab test results?

Internal Medicine Group notifies patients of test results by phone, mail, Patient Portal or at an office visit. You should expect to be notified of your test results in a timely fashion. Therefore, we will notify you of most test results within three business days after your provider has received the results. Timeliness can vary according to what kind of test result was completed. For example, certain blood tests may be available in one to three days, while others, such as Pap smear, may require 14 days.

Selected lab results are also available upon request through My Patient Portal. Patients who have secure Patient Portal emails should anticipate being able to communicate and receive certain lab results within three business days.

Abnormal tests and certain normal tests with more complex interpretations may require an office visit to discuss in more detail.

If at any time you have not been notified, please call our office at 785-843-5160 and speak to a nurse.

What other diagnostic services do you provide?

We offer a wide range of tests to accurately diagnosis conditions and diseases in adults, including echocardiograms, bone densitometry, ultrasounds, X-rays and much more.

When is the best time to discuss a referral to a specialist or for a second opinion?

The best time to discuss a referral is during your office visit. Many insurance companies require that referrals are made to specific providers, and additional paperwork and/or phone calls to authorize the referral are often necessary. We also like to provide the referral physician with your history and previous testing, or treatments pertinent to the referral, in order to coordinate your care. For any questions about your referral or care coordination, please call our Referral Coordinator at 785-330-3138.

What information do you need to best coordinate my care?

It's important for the effectiveness and safety of your care to always communicate with your primary care team. If you have had a recent hospitalization -- including emergency or urgent care treatment here or out of town -- or have had any kind of medical procedure or treatment, please call, update your information on My Patient Portal, or let us know at the time of your office visit.

Medication Questions

How do I get a refill on my medication?

All medications are generally refilled at the time of your office visit. If you need a refill before your next appointment, contact your pharmacist (who will notify us). Prescriptions and refills are issued during office hours only.

Should I bring my medications with me to my office visit?

Yes. The physician or nurse practitioner will want to confirm all medications you are taking (prescription and over-the-counter) with every office visit.

Related Locations

Choose a Provider Who Chooses LMH.

For primary care, secondary care or a consultation, contact The Internal Medicine Group today at 785-843-5160.