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  • Customer Information Specialist/Switchboard - Customer Information Center (Overnight Shift)

Published on July 25, 2014

Customer Information Specialist II - Overnight Shift

Customer Information Center

Reporting to the CIC Coordinator, the Customer Information Specialist functions as a vital communications link between the hospital and its customers.  The Customer Information Specialist handles internal and external telephone operations, physician answering service calls, physician referral system, and customer information requests by phone.  The Customer Information Specialist also is responsible for responding quickly, calmly and accurately to all codes and alarms. 

Department: Customer Information Center

Location: Lawrence, Kansas

Job Type(s): Part-time

Agreed Hours Per Pay Period: 48 hours every 2 weeks

Schedule/Shift: 11:00pm-7:00am; flexible on which nights

 

Minimum Qualifications: 

  • High school graduate or equivalent; six months of communications, customer service or receptionist experience preferred.
  • Basic computer skills.
  • Strong customer service skills essential. 
  • Must be able to work within a flexible schedule to meet department's needs; promptness and reliability are essential.
  • Requires autonomy; critical thinking skills and ability to be independent and flexible in decision making is vital.
  • Exceptional customer services skills required.

Applicants must be able to meet the following physical requirements:

  • frequent reaching and use of manual dexterity
  • sit, stand, and walk occasionally
  • lift/carry and push/pull 15 lbs occasionally
  • climb, stoop, bend, squat and kneel occasionally
  • lift/carry and push/pull 5 lbs frequently

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Join the LMH team today!