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Frequently Asked Questions about My Patient Portal

How will My Patient Portal benefit my health care?

My Patient Portal allows you to go online to request appointments, view lab results, send secure messages to your care teams, see a summary of medications, allergies, immunizations and medical issues, and allows you to download and transmit your Continuity of Care Documents (CCDs).

How do I sign up for My Patient Portal?

You can enroll in My Patient Portal while visiting your LMH-affiliated clinic for an appointment or by visiting the Customer Service department at the Lawrence Memorial Hospital main campus.

What do I need to do to enroll in My Patient Portal?

You'll need to review and complete the My Patient Portal Terms of Use and Privacy Policy and Consent Form. Print and bring the completed consent form with a valid photo ID with you to enroll. For your convenience, the documents are also available at your provider's office or the Customer Service department at Lawrence Memorial Hospital main campus.

What if I didn't receive my invitation email?

Please check your spam or junk mail folders in your email account. If you still can't find it, please call 1-877-621-8014 for assistance.

Can I enroll my spouse, child or other family member in My Patient Portal?

Lawrence Memorial Hospital does not offer My Patient Portal accounts to minors or parental access for parents/guardians of minors. In addition, you cannot enroll for access to another adult's medical information.

Can I ask questions regarding family members from my portal account?

No. Your My Patient Portal account is specific to your health care and is tied only to your personal medical record.

Can I use My Patient Portal to communicate an emergency or medical concern?

My Patient Portal and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

Are there situations where I shouldn't use online messaging through My Patient Portal?

Yes. Please call your practice instead of using online messaging in the following situations:

  • You need to see a physician today.
  • You need to cancel or reschedule an appointment.

If you are experiencing a medical emergency, call 911.

Can I send an email to my provider instead of using secure messaging through My Patient Portal?

No. For security reasons, you should not send confidential information via email. If you choose to communicate with your care team, you will need to use secure messaging through My Patient Portal.

How soon will I hear back from my care team after sending a secure message?

Every effort will be made to respond to your request within one business day (Monday through Friday, 8 a.m. to 5 p.m., except holidays).

What lab results are viewable in My Patient Portal?

Most common lab test results are viewable in My Patient Portal. Some sensitive lab results are not available in My Patient Portal. These include (but are not limited to) STD screenings, HIV results, pathology results, endocrine studies, genetic testing, and cancer markers.

When will I see my lab results?

Lab results are delivered into My Patient Portal 36 hours after results are entered into your electronic medical record.

Where will secure messages sent through My Patient Portal go?

When you select a provider to contact in My Patient Portal, your message will be sent through your electronic medical record to clinical staff at the provider's clinic.

Need technical help accessing My Patient Portal?

Call the My Patient Portal support line at 1-877-621-8014, 24 hours a day, seven days a week.