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Patient Satisfaction Reports

Nurse communication

Lawrence Memorial Hospital 81%
Kansas Average 81%
National Average 78%

Higher percentages are better.

Definition:

Patients who reported their nurses "Always" communicated well.

Doctor communication

Lawrence Memorial Hospital 84%
Kansas Average 84%
National Average 81%

Higher percentages are better.

Definition:

Patients who reported their doctors "Always" communicated well.

Responsiveness of staff

Lawrence Memorial Hospital 65%
Kansas Average 72%
National Average 67%

Higher percentages are better.

Definition:

Patients who reported they "Always" received help as soon as they wanted.

Pain control

Lawrence Memorial Hospital 69%
Kansas Average 72%
National Average 71%

Higher percentages are better.

Definition:

Patients who reported their pain was "Always" well controlled.

Explained medications

Lawrence Memorial Hospital 62%
Kansas Average 66%
National Average 64%

Higher percentages are better.

Definition:

Patients who reported that staff "Always" explained medicine before giving it to them.

Room cleanliness

Lawrence Memorial Hospital 73%
Kansas Average 76%
National Average 73%

Higher percentages are better.

Definition:

Patients who reported that the room and bathroom were "Always" clean.

Room quietness

Lawrence Memorial Hospital 61%
Kansas Average 65%
National Average 60%

Higher percentages are better.

Definition:

Patients who reported the area around the room was "Always" quiet at night.

Discharge instructions

Lawrence Memorial Hospital 89%
Kansas Average 86%
National Average 85%

Higher percentages are better.

Definition:

Patients who said YES, they were given information about what to do during recovery at home.

Overall rating

Lawrence Memorial Hospital 77%
Kansas Average 76%
National Average 70%

Higher percentages are better.

Definition:

Patients who gave their hosptial a rating of 9 or 10 on a scale from 0 (lowest) to 10 (highest).

Recommend hospital

Lawrence Memorial Hospital 73%
Kansas Average 76%
National Average 71%

Higher percentages are better.

Definition:

Patients who said YES, they would definitely recommend the hospital.

Source: Hospital Compare; April 2012 to March 2013