COVID-19 Coronavirus Resources

LMH Health Coronavirus Hotline:
Call 785-505-2819


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Keeping you safe is our top priority

LMH Health is working with Lawrence-Douglas County Public Health, Kansas Department of Health and Environment (KDHE) and the Centers for Disease Control and Prevention (CDC) to closely monitor the COVID-19 pandemic.

If you are concerned that you have been exposed to COVID-19, call your primary care physician before going to the hospital or clinic. Patients with suspected COVID-19 are placed in an isolation room specially designed for infection prevention.

Do not delay emergency care

Our emergency department is safe and open 24 hours a day, 7 days a week. If you are experiencing a medical emergency, please call 911.

What to expect coming into the hospital and clinics

Navigating through a pandemic and the many precautions we should take can seem overwhelming. Social anxieties are high right now, but LMH Health is taking every precaution to make sure our facilities are as safe as possible. We want to make sure your visit is seamless and easy. Learn more as we walk you through what you can expect on your next visit.

I am going into the hospital. What should I expect?

All patients and visitors are required to properly wear a mask and undergo a COVID screening before entering the hospital, so plan to arrive about 20 minutes before your appointment. Our staff will be wearing protective equipment – a mask and gloves - for your safety and theirs. Do not be alarmed by these precautions.

During the simple screening process you will be asked a series of questions. Some questions you can expect during the screening are “Have you traveled out of state recently?” or “Have you developed symptoms such as a cough, fever or runny nose recently?”

  • Everyone who passes through the screening process will receive a badge that shows the current date and destination in the facility and a piece of paper to take to their appointment.
  • Patients who answer NO to the screening questions and don’t have a fever will be given a green slip of paper.
  • Patients who have an elevated temperature, symptoms or answered YES will be given a verified medical-grade mask and a red slip of paper.
  • Visitors will only be allowed to enter the hospital if they meet our screening criteria. If you’re a visitor and don’t pass the screening, we will provide you with follow up information. We also encourage you to connect with your loved one through electronic communication means, such as FaceTime or Google Hangouts.

Please note: If you need emergency care we will not turn you away. Visit our emergency department for urgent care.

Are there specific entrances I have to go in at the hospital?

Yes, you are welcome to enter the hospital from the four entrances listed here. All others will remain locked during this time for the safety of our staff and patients.

Emergency Department
The Emergency Department is located on Maine Street and is under a white overhang and a sign that says “Emergency.” You are welcome to park in any spots there. A staff member will meet you at the door, you will be screened and you may then head inside.

4th Street Health Plaza
Patient parking is available near this entrance, located between Maine Street and Arkansas Street. A staff member will meet you at the entrance, you will be screened and may then head to your destination.

Arkansas Street
This entrance is located at the circle drive on Arkansas Street. As you face the hospital, you will enter in the door on the left hand side. Parking is available in front of this entrance. If you are unable to find a spot, park across the street and walk over. A staff member will meet you at the entrance, you will be screened and may then head to your destination.

Maine Street
The surgery/imaging entrance on Maine Street is under a white overhang and a sign that says “Maine Street Entrance.” Parking is available in front of this entrance, in addition to off-street parking. A staff member will meet you at the entrance, you will be screened and you may then head to your destination.

I am going to a clinic. What should I expect?

Call your clinic before you visit to find out if you should register by phone from your car, or complete registration once you enter the clinic. You may be asked to wait in your car and be called in for your appointment. If this is the case, the clinic will let you know. As you enter the department or clinic for care, you will either be escorted back to a treatment or exam room, or be seated at a distance of 6 feet from anyone else in our waiting area. We have scheduled our appointments to allow extra time to disinfect each room between patient visits. These guidelines are followed at all clinics within the hospital and at our off-campus clinics.

Mask wearing policy

We ask that when you come onto any LMH Health affiliated property that you are wearing a mask. Your mask must be worn covering your nose and mouth and remain this way at all times during your visit to the hospital. Don’t have a mask or forgot yours at home? No worries, we have masks for you at our screening stations which you can put on immediately.

Screening

As soon as you enter the hospital you will be greeted by a screener. They will either be standing or seated at a table/portable desk. The screener will ask you a series of questions when you arrive, they will take your temperate and give you a colored slip of paper if you are heading to your appointment at one of our clinics.

Want to save some time at the door? Use our COVID eScreening tool to answer the COVID screening questions before you arrive. Show your results on your smartphone to the screener at the door. Go to www.lmh.org/escreen

Can I bring a guest to my appointment?

To prevent the spread of COVID-19 and for the safety of our patients and staff, LMH Health recommends that patients come alone to their appointments. While our recommendation is for patients not to bring children with them, we recognize that parents or caregivers may not always have access to childcare. In these instances, our clinics will work with patients on a case-by-case basis to ensure they are able to receive the medical attention they need. Your health is our priority and it’s important not to forego treatment.

Can I bring my children to my appointment?

We ask that patients not bring children with them to any clinic appointment, unless the child is receiving clinical services. Should patients need to bring their child to an appointment, we ask that you call ahead to speak with the clinic. Both patient and child will be screened when entering the hospital or clinic and required to wear a mask, if over the age of three.

I am afraid to come to the hospital or clinics because…

I am in a high-risk category

We completely understand your fear. Please be assured that we have done everything in our power to keep you safe throughout your entire visit.

We also want to emphasize the importance of coming to the hospital in the event of a serious emergency. You must come to the ER in the event of a heart attack, stroke and other very serious health conditions.

For routine check-ups, we can recommend a telehealth appointment where you can see your physician from the comfort of your own home through an online telehealth platform. To learn more about setting up a telehealth appointment, contact your physician’s office.

More information about precautions high-risk individuals should take during the COVID-19 pandemic.

I am afraid I will contract the virus

This fear is one that many patients and community members have. LMH Health strictly follows all state regulations and has implemented precautions recommended by the CDC and KDHE. We require mask-wearing, vigorous hand hygiene and thorough and continuous cleaning to ensure your safety. Each patient and community member who walks in our doors is screened and our employees attest they are symptom-free each day they’re in the hospital.

I do not want to wear a mask

For the safety of our patients and staff, we require that you wear a face covering for in-person visits. We also offer online telehealth appointments that allow you to visit with your physician from the comfort of your own home. To learn more about setting up a telehealth appointment, contact your physician’s office.

I do not have a mask

LMH Health has been fortunate to receive donations of cloth mask from community members, allowing us to be able to provide you with a mask if you are unable to obtain one. Supplies are limited, so please do not ask for a mask if you already have one.

I am not sure what to do or where to go

The person who helped you schedule your appointment will let you know which entrance is the most convenient for your appointment. We know this can be scary, but we are here to safely and successfully get you to where you need to go. If you find yourself lost, give our information desk a call at 785-505-5000. They will be able to help clarify which entrance to use, where to park and more. Learn more about the process of coming into the hospital.

I am not sure it's safe to be near my caregiver

Many of you have asked about the health of your provider due to COVID-19. Rest assured that the health and safety of our patients, visitors, staff and volunteers are our top priorities. All of our care providers – doctors, nurses, technicians, etc. – are following procedures that ensure that they aren't ill while caring for you. We share daily updates with our medical staff on protective measures to safeguard their health as well as protect yours.

What you need to know...

...if you are pregnant

Our dedicated team of expert nurses, physicians and midwives are committed to providing the safest and most effective care.
While much is still being learned about COVID-19, your health and safety is our top priority. We are taking every precaution to ensure that patients, babies and patients are protected. All of our staff are trained in infection control measures for COVID-19.

You must follow the latest guidelines for infection prevention for yourself and your household. Practice social distancing. Avoid public places and staying away from anyone who has symptoms suggestive of COVID-19.

We ask patients and their named visitor to be particularly vigilant for social distancing in 14 days before your due date or scheduled admission.

When you arrive at the hospital, all patients and visitors will be asked these questions before entering the building:

All patients and visitors are required to wear masks and undergo a COVID screening before entering the hospital. During the simple screening process you will be asked a series of questions. Some questions you can expect during the screening are “Have you traveled out of state recently?” or “Have you developed symptoms such as a cough, fever or runny nose recently?”

Any mother with confirmed COVID-19 or who is experiencing symptoms will be supported. All the possible precautions will be taken to avoid spreading the virus to your infant.

For those who have or are suspected of having COVID-19, we have policies and procedures in place to ensure the health and safety of everyone.

Visitor Policy
A single named support person of choice will be allowed to accompany you during your hospital stay. If your visitor has been self-isolating due to COVID-19 symptoms, or in contact with an individual who has had symptoms, they MUST NOT come with you to the hospital. If your support person cannot pass our strict screening process, they MUST NOT come with you.

No children or additional visitors are permitted.

Childbirth Classes and Tours
All in-person parent education classes and tours are canceled at this time. Online classes for childbirth, breastfeeding, and newborn care are available. Please make an appointment with our Maternity Navigator to discuss your hospital stay, learn about the classes, and answer your questions. You can make a phone appointment by calling (785) 505-6397.

When you go into labor
If you think your labor has started, or if you need to go to the hospital due to an emergency or concern about the baby, know that we will be here to support you. Call the Family Birthing Center at (785) 505-6380 to let us know you are on your way. When you arrive at the hospital, enter through the Emergency entrance at 325 Maine. You will be screened quickly and then escorted to the Family Birthing Center.

...if you are breastfeeding

How to start or continue breastfeeding will be determined by the mother in coordination with her healthcare providers. Guidelines for breastfeeding are provided by the Centers for Disease Control. Learn more about COVID and breastfeeding.

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COVID-19 Coronavirus Information

Local, state and national resources with the latest information about coronavirus.

Douglas County Coronavirus Hub

Lawrence Douglas County Public Health

Kansas Department of Health and Environment (KDHE)

Centers for Disease Control and Prevention (CDC)

Coronavirus Self Checker