COVID-19 Coronavirus Resources

LMH Health Coronavirus Hotline:
Call 785-505-2819


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Coronavirus Resources

LMH Health is working with Lawrence-Douglas County Public Health, Kansas Department of Health and Environment (KDHE) and the Centers for Disease Control and Prevention (CDC) to closely monitor the outbreak. As the number of reported cases continues to increase, arm yourself with accurate information so you know how to protect yourself against the virus.

Patients who are concerned that they may have been exposed to COVID-19 should call their primary care physician before coming to the clinic or hospital. Patients with suspected COVID-19 will be placed in an isolation room specially designed for infection prevention.

Frequently Asked Questions

I think I might have COVID-19

What do I do if I suspect Coronavirus?

I don't have any symptoms
If you are without symptoms but have traveled to a country with a CDC travel advisory or anywhere else in the United States with community spread of COVID-19 in the last 14 days, you should self-quarantine yourself for 14 days.

I have symptoms
If you have a fever and lower respiratory symptoms and have recently traveled to a country with a CDC travel advisory or anywhere else in the United States with community spread of COVID-19, make every effort to work with your primary care physician.

Do not visit a doctor's office without notifying the clinic first to ensure proper protocols are followed to contain the potential spread of disease. Avoid areas that would include a large gathering of people.

If you don't have a primary care provider, you can call the Lawrence-Douglas County Public Health Coronavirus line at 785-856-4343. The line is currently operating from 10 a.m.-5 p.m., Monday through Friday. If you are prompted, please leave a message including your question and contact information and they will work to provide you an answer.

For general questions, call the Lawrence-Douglas County Public Health Coronavirus line at 785-856-4343, the Kansas Department of Health and Environment (KDHE) at 866-534-3463 (866-KDHEINF) or email COVID-19@ks.gov.

Visit Lawrence-Douglas County Public Health or the Kansas Department of Health and Environment (KDHE) for more information.

The Centers for Disease Control (CDC) is offering online symptom checker to help you decide if you think you might have COVID-19. Use the CDC Coronavirus Symptom Checker.

When should I call my doctor?

Your risk of getting COVID-19 depends on where you are, where you’ve traveled recently and whether you have a pre-existing or a chronic health condition. The CDC recommends calling your doctor immediately only if you have symptoms and have recently traveled to an area that has ongoing cases of the virus, or if you have been in close contact with someone who has been diagnosed with coronavirus.


If you are concerned that you may have COVID-19, call your primary care doctor before heading to a clinic or the hospital.

Can I get tested at the hospital?

Individuals concerned about COVID-19 should call their primary healthcare provider. If your provider determines a test is necessary, your physician will place an order with LMH Health, then direct you to the hospital's specimen collection site, the Respiratory Evaluation Center. Specimens will not be collected without a physician's order. Additional information on the Respiratory Evaluation Center

How can I protect myself?

Taking preventive steps is key in preventing the spread of infection. Avoid close contact with people who are sick and avoid touching your eyes, nose and mouth without first washing your hands. Make sure to get your annual flu vaccination, if you haven’t already.

Other preventive measures you can take include:

  • Washing your hands often with soap and water for at least 20 seconds. You can track the time by singing “Happy Birthday” twice. If that’s not your jam, the choruses of Prince’s “Raspberry Beret,” Dolly Parton’s “Jolene” or Eminem’s “Lose Yourself” also meet the mark.
  • Coughing or sneezing into a tissue or your elbow to prevent the spread of droplets. The CDC does not recommend that you wear a mask if you are healthy.
  • Staying home if you are sick and communicating with your doctor and employer.
  • Cleaning and disinfecting frequently touched surfaces at home and work. Don’t forget to clean your phone and computer keyboard.
  • Practicing healthy habits. Get plenty of sleep, be physically active, manage your stress, drink plenty of fluids and eat nutritious food.

Who is most at risk for COVID-19?

While older adults and people with pre-existing or chronic health conditions are particularly susceptible, anyone of any age can get COVID-19.

Should I wear a mask?

The CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

CDC also advises the use of simple cloth face coverings to slow the spread of the virus and help people who may have the virus and do not know it from transmitting it to others. Cloth face coverings fashioned from household items or made at home from common materials at low cost can be used as an additional, voluntary public health measure.

Masks are not meant to protect against respiratory protection to the person wearing the mask. The maks's purpose is to protect those around you from your germs by keeping them inside your mask. If you come to the hospital a temperature check is required. Do not be afraid about having to remove your mask for this. Removing your mask for a brief amount of time will not increase your likeliness for exposure. Since a temperature check takes less than a minute, this does not meet the criteria for prolonged close contact. Our staff is taking every precaution to keep you safe.

How do you treat someone for COVID-19?

COVID-19 is a virus, so antibiotics do not work on it. Antibiotics work against bacterial infections, not viruses.

COVID-19 testing at LMH Health

Does LMH Health provide COVID-19 testing?

Yes LMH Health provides COVID-19 testing through our partnership with Quest Labs. Results are usually received within 1-3 days.

LMH Health also provides a quick-response test in-house. This test is more complex and may be provided to inpatients and some ER patients. With this test, results may be received as quickly as 45 minutes.

Will my insurance be billed for COVID-19 testing?

Yes, LMH Health will bill your insurance for the specimen collection for COVID-19 tests and forward this to Quest Labs. Quest Labs will bill your insurance for performing the testing of the specimen.

If a quick response in-house test is performed, LMH Health will bill your insurance along with the inpatient or ER charges.

Will LMH Health bill me for my copay, deductible or coinsurance for a COVID-19 test?

The CARES Act prevents most insurances from assessing any cost-sharing to patients on COVID-19 testing. Your insurance company should process the claim without a copay, coinsurance or application of your deductible.

I don't have insurance. Will I have to pay for COVID-19 testing?

No. If you do not have insurance, you will not be expected to pay for COVID-19 testing or treatment.

How much does the COVID-19 test cost?

Quest Labs COVID-19 tests are $100. The specimen collection is $58. Quick-response in-house tests are $250. At this time, federal law prevents most insured patients and all uninsured patients from being personally charged for these costs.

Waiting to receive your test results

What should I do about work while I wait for my test results to come back?

Until your test results are known, please stay home whether you are experiencing symptoms or not. It is best to notify your supervisor and give the date of testing. During this time, avoid using public transportation, ride-sharing or taxis when commuting, and follow other CDC-recommended safety measures.

What should I do to protect myself while I wait for test results?

While you wait for your test results, it is best to follow all CDC-recommended safety measures. Wash your hands often with soap and water for at least 20 seconds. Clean your hands with an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.

You should avoid close contact with people who are sick and put distance between yourself and others if COVID-19 is in your community. Avoid touching your eyes, nose and mouth with unwashed hands, and clean high-touch surfaces. Cover your sneeze and coughs and wear a facemask. Monitor your symptoms regularly and make sure to seek medical help if your condition gets increasingly worse.

I tested positive for COVID-19, what now?

In most cases, you can be cared for at home. It is important to keep those you live with at home to avoid spreading the infection. Do not go to the hospital unless your condition worsens, and stay home from work after notifying your employers that you have tested positive.

Most people experience minor symptoms such as a fever and a cough. Over-the-counter medications may help lessen those symptoms, but it is important to get rest and drink lots of fluids. After you have tested positive, your at-home isolation should last until you have been fever-free for at least 3 days without the use of medications, your other symptoms have improved significantly and at least 7 days have passed since your symptoms first appeared.

If you experience any of the following, seek medical attention:

  • Extremely difficult breathing
  • Bluish lips or face
  • Constant pain or pressure in the chest
  • Severe, constant dizziness or lightheadedness
  • New Confusion
  • Difficulty waking up
  • Slurred speech (new or worsening)
  • New seizure or seizures that won’t stop

My test results are back and I tested negative, what now?

You are probably not infected at this time. However, you could be exposed and test positive later. For the safety of yourself and others, continue to practice all the protective measures to keep yourself and others safe from the virus. As long as the virus is spreading, please abide by the CDC’s safety recommendations.

I need to go to LMH Health

When will LMH Health resume non-emergent procedures?

LMH Health will begin to re-open and resume non-emergent procedures on May 4. This does not represent the day by which all departments and clinics are ready to resume operations. May 4 is simply the time at which certain areas can begin offering services in a targeted and thoughtful manner.

Decisions to see patient’s in-person will be made by the provider on a case-by-case basis. Providing services during this pandemic will result in process changes. We appreciate your patience with our team members as we navigate these new approaches to keep you safe.

We are taking into account many factors as we begin to re-open. Factors like positive tests, testing capabilities and hospital capacity may lead to changes that would cause us to return to a more conservative approach. The safety of our patients, employees and providers is our most important goal and will guide each decision we make.

Is it okay to go into the hospital?

Ensuring the safety of our community is our highest priority, and LMH Health is implementing precautions throughout our facilities. Please note, you must bring a mask and wear it at all times in the hospital or clinic. We will also be wearing masks, and clinical staff will have on additional protective clothing and gloves for everyone’s safety.

The LMH Health Main Campus has made changes to ways in which patients and visitors can access the hospital. We have reduced the number of hospital entrances to three - the Emergency Department, 4th Street Health Plaza and Arkansas Street. Patients and visitors at the hospital and clinics will also be screened before entering. Screeners will ask a series of questions about your health and travel over the past two weeks. Based on those answers, you may be offered further evaluation or testing before entry is permitted.

This is a rapidly changing situation and this information may again be updated.

What is the visitor policy at the hospital and physician clinics?

As our response to COVID-19 continues to evolve, we may change our visitor policies based on guidance from Lawrence-Douglas County Public Health, the KDHE and CDC. The most up-to-date version of our visitor policies and hours can be found in our Patient and Family Resources.

I have an appointment, what should I expect?

We have taken measures to ensure your safety. Please note, you must bring a mask and wear it at all times in the hospital or clinic. We will also be wearing masks, and clinical staff will have on additional protective clothing and gloves for everyone’s safety. You may be asked to wait in your car for a notification call or text when our staff is ready for your appointment. Please verify with the clinic before your appointment if you should register by phone from your car, or complete registration once you enter the clinic.

When you arrive at our doors, you will complete a brief COVID-19 healthcare screening. Do not worry about removing your mask for this, since it takes less than a minute there is not the risk of prolonged exposure. As you enter the department or clinic for care, you will be immediately escorted back to a treatment or exam room, or seated at a physical distance of 6 feet from anyone else in our waiting area. Appointments will be managed to allow for social distancing between patients and to provide time for staff to thoroughly disinfect rooms for the next patient. That might mean that you’re offered fewer options for scheduling your appointment or procedure.

Family members, drivers or caregivers will not be permitted to join you in the hospital or clinic in most cases. Minors may be accompanied by one adult, with a mask, into the hospital or clinic. FaceTime and phone calls will be allowed, with the patient’s permission, so these important persons can participate in your care. We ask that you not bring any additional children to an appointment.

Thank you in advance for your patience and flexibility as we all work together to maintain these safety measures. We appreciate your trust and remain committed to partnering with you in your lifelong health goals. We look forward to seeing you soon.

Can I visit a loved one on our acute rehab/transitional care unit?

LMH Health is limiting all visitors on the 4th floor to essential personnel. This step is being taken based on recommendations from the CDC, as almost all patients on the floor are in the high-risk category. Exceptions will be made for end-of-life situations, when a visitor is essential for the patient’s emotional well-being and care, and for family training purposes to facilitate a safe discharge home. Skilled units in the surrounding area are implementing similar restrictions.

Is the LMH Gift Shop open?

The LMH Gift Shop and online store are currently closed until further notice.

Can I still shop at Mario's Closet?

At this time, Mario's Closet is able to offer limited services by appointment only. Please call 785-505-3141 if you have questions or need assistance.

Can I volunteer or shadow a provider at the hospital?

Not at this time. Due to the increased precautions in place to protect our patients, visitors and staff, our volunteer and shadowing programs are currently on hold. Please check back at a later date.

How do I know it's safe to be around my caregiver?

Many of you have asked about the health of your provider due to COVID-19. Rest assured that the health and safety of our patients, visitors, staff and volunteers are our top priorities. All of our care providers – doctors, nurses, technicians, etc. – are following procedures that ensure that they aren't ill while caring for you. We share daily updates with our medical staff on any protective measures to safeguard their health as well as protect yours.

How can you help?

Make a gift online to help support LMH Health employees and patients

We have had a number of donors reach out to ask how they can support our community during this challenging time. Here are two ways you can make an impact for those affected by challenges like COVID-19:

  • Support LMH Health employees affected by the COVID-19 crisis by making a gift to the CARE Fund.
  • Support LMH Health patients unable to pay for medication, equipment and other items by making a gift to the Help & Healing Fund.

Our kind community members Jeff and Mary Weinberg have already made a significant lead gift in support of LMH Health employees affected by COVID-19, and we are grateful for their leadership and generosity. If you are interested in supporting this effort, you can make a gift online at lmh.org/donate.

Thank you for supporting your community hospital and clinics. Your generosity ensures that LMH Health can provide exceptional care for our families, neighbors and friends, which is more important now than ever before.

Can LMH Health use homemade masks?

LMH Health welcomes donations of 3D-printed and fabric masks. Please call 785-505-5000 for information and drop-off instructions.

How many COVID Patients are in the hospital?

Daily Situation Report

Below is a daily COVID-19 situation report from LMH Health. The report includes details on inpatients who have tested positive for COVID-19, as well as patients who are awaiting test results.

Due to patient confidentiality requirements, we are not able to provide any additional information about COVID-19 patients at LMH Health.

Download the latest report (pdf)

What you need to know

I'm Pregnant

Our dedicated team of expert nurses, physicians and midwives are committed to providing the safest and most effective care.
While much is still being learned about COVID-19, your health and safety is our top priority. We are taking every precaution to ensure that patients, babies and patients are protected. All of our staff are trained in infection control measures for COVID-19.

You must follow the latest guidelines for infection prevention for yourself and your household. Practice social distancing. Avoid public places and staying away from anyone who has symptoms suggestive of COVID-19.

We ask patients and their named visitor to be particularly vigilant for social distancing in 14 days before your due date or scheduled admission.

  • When you arrive at the hospital, all patients and visitors will be asked these questions before entering the building:
    Do you have a fever or signs/symptoms of lower respiratory illness, for example, a cough or shortness of breath?
  • Have you had close contact with a laboratory-confirmed COVID-19 patient within 14 days?

All of our maternity rooms are private and include an individual bathroom. We ask that all patients and visitors remain in their room and avoid common areas as much as reasonably possible during your stay.

Any mother with confirmed COVID-19 or who is experiencing symptoms will be supported. All the possible precautions will be taken to avoid spreading the virus to your infant.

For those who have or are suspected of having COVID-19, we have policies and procedures in place to ensure the health and safety of everyone.

Visitor Policy
A single named support person of choice will be allowed to accompany you during your hospital stay. If your visitor has been self-isolating due to COVID-19 symptoms, or in contact with an individual who has had symptoms, they MUST NOT come with you to the hospital. If your support person cannot pass our strict screening process, they MUST NOT come with you.

No children or additional visitors are permitted.

Childbirth Classes and Tours
All in-person parent education classes and tours are canceled at this time. Online classes for childbirth, breastfeeding, and newborn care are available. Please make an appointment with our Maternity Navigator to discuss your hospital stay, learn about the classes, and answer your questions. You can make a phone appointment by calling (785) 505-6397.

When you go into labor
If you think your labor has started, or if you need to go to the hospital due to an emergency or concern about the baby, know that we will be here to support you. Call the Family Birthing Center at (785) 505-6380 to let us know you are on your way. When you arrive at the hospital, enter through the Emergency entrance at 325 Maine. You will be screened quickly and then escorted to the Family Birthing Center.

About Breastfeeding

How to start or continue breastfeeding will be determined by the mother in coordination with her healthcare providers. Guidelines for breastfeeding are provided by the Centers for Disease Control. Learn more about COVID and Breastfeeding

coronavirus illustration

COVID-19 Coronavirus Information

Local, state and national resources with the latest information about coronavirus.

Douglas County Coronavirus Hub

Lawrence Douglas County Public Health

Kansas Department of Health and Environment (KDHE)

Centers for Disease Control and Prevention (CDC)

Coronavirus Self Checker