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Keeping you healthy and safe is our top priority

LMH Health is working with Lawrence-Douglas County Public Health, Kansas Department of Health and Environment (KDHE) and the Centers for Disease Control and Prevention (CDC) to closely monitor this pandemic.

If you are concerned that you have been exposed to COVID-19, call your primary care physician before going to the hospital or clinic. Patients with suspected COVID-19 are placed in an isolation room specially designed for infection prevention.

Do not delay emergency care

Ensuring care to our entire community is our top priority during this time. Our emergency department is safe and open 24 hours a day, 7 days a week. If you are experiencing a medical emergency, please call 911.

COVID Testing available by appointment

Unless you are experiencing severe respiratory illness, shortness of breath or chest pain, please do not go to the LMH Health Emergency Department for COVID testing.

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What is the best LMH Health location for the care I need?

Knowing the right place to get care can be confusing. We've put together this information to help guide your decision for you and your family.

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What to expect coming into the hospital and clinics

LMH Health is taking every precaution to make sure our facilities are as safe. We want to make sure your visit is seamless and easy. Learn more as we walk you through what you can expect on your next visit.

Visitors policies and hours

Nothing is more important than the health and safety of our patients and staff. We also understand the importance of connecting with loved ones. As our response to COVID-19 continues to evolve, we may change our visitor policies based on guidance from Lawrence-Douglas County Public Health, the KDHE and CDC. Learn more

I am going into the hospital. What should I expect?

All patients and visitors are required to properly wear a procedural mask that will be provided upon entry. Cloth masks are not allowed. Visitors must also undergo a COVID screening before entering the hospital. Our staff will be wearing protective equipment – a mask and gloves - for your safety and theirs. Do not be alarmed by these precautions.

Patients will proceed directly to their care location and screened by staff upon arrival.

Visitors will be screened before entering the facility. We will ask a series of questions and take their temperature. Some questions you can expect during the screening are “Have you traveled out of state recently?” or “Have you developed symptoms such as a cough, fever or runny nose recently?”

Visitors will only be allowed to enter the hospital if they meet our screening criteria. If you're a visitor and don't pass the screening, we will provide you with follow-up information. We also encourage you to connect with your loved one through electronic communication means, such as FaceTime or Google Hangouts.

Patients under investigation for or diagnosed with COVID-19 will not be permitted any visitors.

Save time during screening. Use our COVID pre-screening tool when you come to any LMH Health location.

Please note: If you need emergency care we will not turn you away. Visit our emergency department for urgent care.

Are there specific entrances I have to go in at the hospital?

Yes, you are welcome to enter the hospital from the four entrances listed here. All others will remain locked during this time for the safety of our staff and patients.

Emergency Department
The Emergency Department is located on Maine Street and is under a white overhang and a sign that says “Emergency.” You are welcome to park in any spots there.

4th Street Health Plaza
Patient parking is available near this entrance, located between Maine Street and Arkansas Street. Patients and guests will enter the building and proceed to their site of care, where we will take your temperature.

Arkansas Street
This entrance is located at the circle drive on Arkansas Street. As you face the hospital, you will enter the door on the left-hand side. Parking is available in front of this entrance. If you are unable to find a spot, additional parking is available across the street.

Maine Street
The surgery/imaging entrance on Maine Street is under a white overhang and a sign that says “Maine Street Entrance.” Parking is available in front of this entrance, in addition to off-street parking.

I am going to a clinic. What should I expect?

Mask wearing policy

We ask that when you come onto any LMH Health affiliated property that you are wearing a mask. A procedural mask is required and will be provided upon entry. Cloth masks are not allowed. Your mask must be worn covering your nose and mouth and remain this way at all times during your visit to the hospital. Don’t have a mask or forgot yours at home? No worries, we have masks available which you can put on immediately.


Patients and guests will enter the building and proceed to their site of care, where we will take your temperature.

Want to save some time? Use our COVID eScreening tool to answer the COVID screening questions before you arrive. Show your results on your smartphone to the screener. Go to

Can I bring a guest to my appointment?

To prevent the spread of COVID-19 and for the safety of our patients and staff, LMH Health recommends that patients come alone to their appointments. While our recommendation is for patients not to bring children with them, we recognize that parents or caregivers may not always have access to childcare. In these instances, our clinics will work with patients on a case-by-case basis to ensure they are able to receive the medical attention they need. Your health is our priority and it’s important not to forego treatment.

Can I bring my children to my appointment?

We ask that patients not bring children with them to any clinic appointment, unless the child is receiving clinical services. Should patients need to bring their child to an appointment, we ask that you call ahead to speak with the clinic. Your child will be screened when entering the hospital or clinic and required to wear a mask, if over the age of three.

Do you offer telemedicine appointments?

LMH Health offers telehealth appointments at all our primary care clinics and specialists offices. Ask your provider if a TeleCare appointment is right for your next scheduled visit. Learn more

I am afraid to come to the hospital or clinics because…

I am in a high-risk category

We completely understand your fear. Please be assured that we have done everything in our power to keep you safe throughout your entire visit.

We also want to emphasize the importance of coming to the hospital in the event of a serious emergency. You must come to the ER in the event of a heart attack, stroke and other very serious health conditions.

For routine check-ups, we can recommend a telehealth appointment where you can see your physician from the comfort of your own home through an online telehealth platform. To learn more about setting up a telehealth appointment, contact your physician’s office.

More information about precautions high-risk individuals should take during the COVID-19 pandemic.

I am afraid I will contract the virus

This fear is one that many patients and community members have. LMH Health strictly follows all state regulations and has implemented precautions recommended by the CDC and KDHE. We require mask-wearing, vigorous hand hygiene and thorough and continuous cleaning to ensure your safety. Our employees attest they are symptom-free each day they’re in the hospital.

I do not want to wear a mask

Due to federal healthcare regulations and guidance from the Centers for Medicare & Medicaid Services (CMS), the Centers for Disease Control (CDC) and for the safety of our patients and staff, we require that you wear a face covering for in-person visits. We also offer online telehealth appointments that allow you to visit with your physician from the comfort of your own home. To learn more about setting up a telehealth appointment, contact your physician’s office.

I do not have a mask

LMH Health is fortunate to be able to provide you with a mask if you are unable to obtain one. Supplies are limited, so please do not ask for a mask if you already have one.

I am not sure what to do or where to go

The person who helped you schedule your appointment will let you know which entrance is the most convenient for your appointment. We know this can be scary, but we are here to safely and successfully get you to where you need to go. If you find yourself lost, give our information desk a call at 785-505-5000. They will be able to help clarify which entrance to use, where to park and more. Learn more about the process of coming into the hospital.

I am not sure it's safe to be near my caregiver

Many of you have asked about the health of your provider due to COVID-19. Rest assured that the health and safety of our patients, visitors, staff and volunteers are our top priorities. All of our care providers – doctors, nurses, technicians, etc. – are following procedures that ensure that they aren't ill while caring for you. We share daily updates with our medical staff on protective measures to safeguard their health as well as protect yours.

What you need to know...

...if you are pregnant

Our dedicated team of expert nurses, physicians and midwives are committed to providing the safest and most effective care.
While much is still being learned about COVID-19, your health and safety is our top priority. We are taking every precaution to ensure that patients, babies and patients are protected. All of our staff are trained in infection control measures for COVID-19.

You must follow the latest guidelines for infection prevention for yourself and your household. Practice social distancing. Avoid public places and staying away from anyone who has symptoms suggestive of COVID-19.

We ask patients and their support person(s) to be particularly vigilant for social distancing in 14 days before your due date or scheduled admission.

Visitor Policy
One support person of choice for your full stay, along with a second support person/doula for labor only, are welcome to accompany you. If your visitor or doula has been self-isolating due to COVID-19 symptoms or has been in contact with an individual who has had symptoms, they MUST NOT come with you to the hospital. If your support persons cannot pass our strict screening process, they MUST NOT come with you.

No children or more than two support persons are permitted.

Childbirth Classes and Tours
All in-person parent education classes and tours are canceled at this time. Online classes for childbirth, breastfeeding, and newborn care are available. Please make an appointment with our Maternity Navigator to discuss your hospital stay, learn about the classes, and answer your questions. You can make a phone appointment by calling 785-505-6397.

When you go into labor
If you think your labor has started, or if you need to go to the hospital due to an emergency or concern about the baby, know that we will be here to support you. Call the Family Birthing Center at 785-505-6380 to let us know you are on your way. When you arrive at the hospital, enter through the Emergency entrance at 325 Maine. You will be screened quickly and then escorted to the Family Birthing Center.

...if you are breastfeeding

How to start or continue breastfeeding will be determined by the mother in coordination with her healthcare providers. Guidelines for breastfeeding are provided by the Centers for Disease Control. Learn more about COVID and breastfeeding.