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LMH Health Telemedicine

Using Zoom video conferencing to connect patients and providers

LMH Health offers telemedicine to current patients in our primary and specialty care clinics for appointments using Zoom video conferencing for your smartphone, tablet, laptop or desktop computer with a webcam. It's a convenient way to connect with your LMH Health provider from your home or office.

What type of appointments are offered using telemedicine?

We are offering telemedicine for regular and follow-up appointments. Ask your LMH Health provider if you can use telemedicine for your next visit.

If your provider determines that a telemedicine appointment is appropriate for you:

  • You will need an email address to have a telemedicine visit with your provider. Our staff will verify we have that information prior to setting your appointment time.
  • Shortly before your appointment is scheduled to begin, you will receive an email from sharepoint@lmh.org with instructions.
  • Prior to your appointment, use the Join Meeting Test link included in the email to check your internet connection, or test your system at any time at Zoom test.
  • You will receive a call from clinic staff when it is time to check in for your appointment, or you may have been asked to call at check-in time. Our staff will guide you through the registration process and ask you for a callback number to use in the event of technical difficulties.
  • Your call will be transferred to a medical assistant or nurse, who will guide you into your doctor’s virtual waiting room using the link provided in the email.
  • Your provider will join the session and your appointment will begin.
  • The email sharepoint@lmh.org is not monitored. If you have questions, please call your provider’s office.

Getting Started with Zoom

Zoom is a secure and HIPAA compliant video conferencing service. Below are some helpful guides and information to help you get ready for your Zoom appointment.

Need more information? Visit the Zoom Support Center

Frequently Asked Questions

How is LMH Health protecting my privacy?

At LMH Health, we understand that medical information about you and your health is personal. We are committed to protecting medical information about you. Further, we are required by law to make sure that your medical information that identifies you is kept private, that it is available to you, and that we follow our privacy practices.

Are my Zoom appointments secure?

There are several settings that we have enabled to ensure our patient’s privacy through Zoom.

Virtual Waiting Room
We have turned on the Waiting Room feature, which prevents individuals from joining a telemedicine appointment in process. Individuals must be admitted to the appointment. Just like an in-person appointment, we take every precaution to ensure no one walks into the exam room. We are doing the same thing with Zoom, taking every precaution to ensure no one comes into the telemedicine visit unexpectedly.

Zoom for Healthcare
LMH Health is not using the standard Zoom platform. We are using the Zoom for Healthcare platform. This means that the video visits have multi-layer security with AES-256 encryption. This is the same method that most banks use. It is also the only encryption that the National Security Agency approves to protect “Top Secret” level information for the US Government and the US Military.

No Recording
We have disabled Zoom recording. We will not record your session.


Other Access Controls
Meetings are not publicly listed in Zoom’s directories. Your provider locks your visit after you join, preventing anyone else from entering. Your provider can easily disconnect attendees if needed, or terminate a session in progress. Also, the Zoom visit ends automatically.

HIPAA Certification

Currently, the agencies that certify health technology – the Office of the National Coordinator for Health Information Technology and the National Institute of Standards and Technology – do “not assume the task of certifying software and off-the-shelf products” (p. 8352 of the Security Rule), nor accredit independent agencies to do HIPAA certifications.

Additionally, the HITECH Act only provides for testing and certification of Electronic Health Records (EHR) programs and modules. Because Zoom is not an EHR software or module, our type of technology is not certifiable by these unregulated agencies.

Zoom does have other Security have other Privacy and Security Certifications.

AICPA LogoSOC2:
The SOC 2 report provides third-party assurance that the design of Zoom, and our internal processes and controls, meet the strict audit requirements set forth by the American Institute of Certified Public Accountants (AICPA) standards for security, availability, confidentiality, and privacy. The SOC 2 report is the de facto assurance standard for cloud service providers.

Truste Certified LogoTRUSTe:
TRUSTe has certified the privacy practices and statements for Zoom and also will act as dispute resolution provider for privacy complaints. Zoom is committed to respecting your privacy. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third-party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

Privacy Shield Framework LogoEU-US Privacy Shield:
Zoom participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Zoom has committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List https://www.privacyshield.gov/list.