Frequently Asked Questions for My Patient Portal - Lawrence Memorial Hospital

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Frequently Asked Questions

Do NOT use e-mail to communicate with your clinician about concerns that need immediate attention. If you have a medical emergency please call 911 or go to the nearest emergency room. If you have an urgent question or concern, call your physician or go to the nearest emergency room.

My Patient Portal is a complimentary service to patients of Lawrence Memorial Hospital and LMH primary care and specialty care providers. My Patient Portal allows you to go online to send secure messages to your care teams, request appointments, view lab results, see a summary of medications, allergies, immunizations and medical issues, and allows you to download and transmit your Continuity of Care Documents (CCDs).

    • Cardiovascular Specialists of Lawrence
    • Eudora Family Care
    • Family Medicine of Baldwin City
    • Family Medicine of Tonganoxie
    • Lawrence Endocrinology
    • Lawrence General Surgery
    • Lawrence GI Consultants
    • Lawrence Neurology Specialists
    • Lawrence OB-GYN Specialists
    • Lawrence Pulmonary Specialists
    • Lawrence Spine Care
    • Lawrence Vein Center
    • LMH Oncology Center
    • McLouth Medical Clinic
    • Mt. Oread Family Practice
    • OrthoKansas
    • Reed Internal Medicine
    • The Internal Medicine Group
    • Total Family Care
    • Wound Healing Center


Can I enroll my spouse, child or other family member?

You cannot enroll for access to another adult's medical information.

Lawrence Memorial Hospital does not offer My Patient Portal accounts to minors or parental access for parents/guardians of minors.

Parents can enroll on behalf of their child from ages 0 to twelve years old. Portal will be disabled at age thirteen (13) and parents will receive an email notification of this change. Due to the privacy laws for teens, LMH will not allow a patient or parent or guardian to re-enroll a child between 13 and 18 years old. At age 18, the patient can enroll themselves, and reinstate their parent’s proxy, if necessary.

I don't have an email on file or my email address has changed.

If you need to add or update your email on file, please contact your LMH physician or speciality care provider before you try to self register online.

What if I didn't receive my confirmation email?

Please check your spam or junk mail folders in your email account. If you still can't find it, please call 1-877-621-8014 for assistance.

Secure Messaging

Can I ask questions regarding family members from my portal account?

No. Your My Patient Portal account is specific to your health care and is tied only to your personal medical record.

Can I use My Patient Portal to communicate an emergency or medical concern?

My Patient Portal and secure online messaging is for routine health-related inquiries only. If you are experiencing a medical emergency, please call 911 and do not use online messaging.

Are there situations where I shouldn't use online messaging through My Patient Portal?

Yes. Please call your physician or provide instead of using online messaging in the following situations:

  1. You need to see a physician today.
  2. You need to cancel or reschedule an appointment.
  3. If you are experiencing a medical emergency, call 911.

Can I send an email to my provider instead of using secure messaging through My Patient Portal?

No. To protect your health information, cannot send confidential information via email. If you choose to communicate with your care team, you will need to use secure messaging through My Patient Portal.

Where will secure messages sent through My Patient Portal go?

When you select a provider to contact in My Patient Portal, your message will be sent through your electronic medical record to clinical staff at the provider's clinic.

How soon will I hear back from my care team after sending a secure message?

Every effort will be made to respond to your request within one business day (Monday through Friday, 8 a.m. to 5 p.m., except holidays).

Vitals & Lab Results

What lab results are viewable in My Patient Portal?

Most common lab test results are viewable in My Patient Portal. Some sensitive lab results are not available in My Patient Portal. These include (but are not limited to) STD screenings, HIV results, pathology results, endocrine studies, genetic testing, and cancer markers.

When will I see my lab results?

Lab results are delivered into My Patient Portal 36 hours after results are entered into your electronic medical record.

Imaging and Radiology Reports

When will my imaging results be available in My Patient Portal?

Imaging or radiology reports are available in your portal 10 days after a radiologist has reviewed your results. The doctor who ordered the test will contact you with the results.

Clinical Notes

What are clinical notes?

When you see a physician or provider for an appointment, you may notice him or her taking notes during the visit. After the visit (or any discussion with you), the clinician composes a note summarizing the most important information. This becomes a part of your medical record.

The note may contain:

  • A summary of what you told the clinician– also called the “history” or “history of present illness”
  • The findings from a physical exam, such as your blood pressure or how your lungs sound
  • Lab, radiology, pathology, or other results that help the clinician assess your condition
  • The clinician’s assessment or diagnosis of any medical conditions or symptoms – also called “Assessment” or “Impressions”
  • The treatment plan the clinician recommends
  • Next steps recommended or planned, such as additional tests, studies, follow-up appointments, or referrals to a specialist

How can I get the most out of my clinical notes?

When your note is available after your visit, read it to review what you discussed with your clinician, your treatment plan, any changes to your medications, and any follow up tests or appointments you need to schedule or attend. If there are terms you don’t understand, look them up, or ask your practice for reliable websites or other resources to learn more about your medical conditions.

  • Between visits you can read your note to review whether you are following the treatment plan and to make sure you follow up on procedures, tests or appointments.
  • Any interaction between you and your clinician is confidential. However, you may choose to share notes with your family members, caregivers or others involved in your care and discuss how you are going to work together to carry out your plans.
  • In preparation for your next visit, read your note to remind yourself of what you discussed with your health care provider at your last appointment. Think about any steps you have taken since your last visit and any changes or new problems you may be experiencing since your last visit. You can also review your past visits, consider what has happened since then, and then prepare a list of questions to review with your clinician at the appointment.

I can’t see any of my notes or a specific note I expected to see. Why?

Possible reasons include:

  • You may need to locate the note.
  • The note may have been written before Clinical Notes started.
  • The clinician may not be sharing notes.
  • The note may not be ready. After the clinician writes and approves the note electronically, the note will become available.
  • Your clinician may have chosen not to share this particular note. If you have questions, we encourage you to talk with your clinician or your clinician’s practice to make sure you understand his or her reasons for not making your note available.
  • If you have further questions, please contact your clinician or clinician’s office.

What if I have questions about information in the note?

Please keep in mind that the note is part of your medical record. Doctors and/or other clinicians use the note to manage your individual circumstances and to communicate efficiently with others involved in your care. You may find the note difficult to read because it includes unfamiliar abbreviations or terms. Here is a list of common abbreviations to help you better understand medical terms or diagnoses. You can also refer to “How can I get the most out of my notes?”

Many other online resources can help you better understand your medical condition or medical terms in the note. If you have a question, you can perform a quick online search, write down the question to discuss with your clinician at the next visit, or contact your clinician’s office. At your next visit, you may want to ask your clinician about good websites or other resources to use when you have questions about your particular condition.

I’ve sent my clinician a message about my notes but haven’t heard back. When can I expect a response?

Sometimes it may take several days for your physician or provider to respond.

Billing and Payments

Can I pay my bill through My Patient Portal?

Payments can not be made in My Patient Portal. LMH offers online bill payment options for our hospital or physician patients. Make a payment online.

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Need Help?

If you are registered for My Patient Portal and need assistance,
call 1-877-621-8014 anytime.

Commonly asked questions:

Visit our FAQ section of our website.

Medical record questions:

Send a secure message in My Patient Portal or call your primary care or specialty provider.

Health questions:

Visit our online health library

Download the App

Cerner HealtheLife

Once registered, you can use Cerner’s HealtheLife app with My Patient Portal on your Apple or Android mobile device.

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There may be other APP’s available to manage your electronic health information. Because we value the privacy of your medical records, we must ensure connections with APP’s comply with necessary security requirements. Email us at if you want to use another APP to manage your electronic health information. Be sure to include the application (APP) name and your contact information.