Published on May 18, 2020

I have an appointment at LMH Health. What should I expect?

Over the last several weeks, our community has made many sacrifices to reduce COVID-19 transmission in Lawrence and Douglas County; for that, we are extremely grateful.

For nearly 100 years, our community has relied on LMH Health to provide exceptional, safe care. This has always been our top priority, and it remains true – now more than ever. Our purpose is to be “A Partner for Lifelong Health,” in all times, but especially in these challenging ones.

With excellent guidance from the Centers for Disease Control and Prevention, Kansas Department of Health & Environment, Lawrence-Douglas County Public Health and our own team of Infectious Disease physicians, we have the most up-to-date COVID-19 precautions in place to extend our care and services to you. These safeguards help protect you, our staff and ultimately the community, and we ask for your cooperation by reviewing them before you visit us for your next appointment, procedure or surgery.

As we contact you to schedule or remind you of an appointment, we will ask several screening questions to verify your health status. We will gather as much registration, health history, insurance and payment information in advance as possible, and we will also notify you of changes to our process when you arrive at our campus and entrances. At this time, these include:

  • You must bring a mask with you and wear it at all times in the hospital or clinic. We will also be wearing masks, and clinical staff will have on additional protective clothing and gloves for everyone’s safety.
  • You may be asked to wait in your car for a notification call or text when our staff is ready for your appointment. Please verify with the clinic before your appointment if you should register by phone from your car, or complete registration once you enter the clinic.
  • Family members, drivers, or caregivers will not be permitted to join you in the hospital or clinic in most cases. Minors may be accompanied by one adult, with a mask, into the hospital or clinic. FaceTime and phone calls will be allowed, with the patient’s permission, so these important persons can participate in your care. We ask that you not bring any additional children to an appointment.
  • When you arrive at our doors, you will complete a brief COVID-19 healthcare screening.
  • As you enter the department or clinic for care, you will be immediately escorted back to a treatment or exam room, or seated at a physical distance of 6 feet from anyone else in our waiting area.
  • Appointments will be managed to allow for social distancing between patients and to provide time for staff to thoroughly disinfect rooms for the next patient. That might mean that you’re offered fewer options for scheduling your appointment or procedure.

Thank you in advance for your patience and flexibility as we all work together to maintain these safety measures. We appreciate your trust and remain committed to partnering with you in your lifelong health goals. We look forward to seeing you soon.


Media Inquiries

For media inquiries related to LMH Health contact:
Amy Northrop, Director of Communication
Phone: 785-505-2931
Email: Amy.Northrop@lmh.org

COVID-19 Safety

Keeping you safe is our top priority

If you have symptoms of COVID-19, contact your healthcare provider or local health department. If you need emergency care, our Emergency Department is open to care for you.

Visitor hours and policies at Lawrence Memorial Hospital and LMH Health clinics may change as we continue to monitor the virus in our community.

Learn more

I have an appointment at LMH Health. What should I expect?