Frequent Questions

Do NOT use My Patient Portal to contact your doctor with issues that need immediate attention. If you have a medical emergency, call 911 or go to the nearest emergency room.

LMH Health provides My Patient Portal to patients at the hospital and our affiliated clinics. Through the portal you can:

  • Request and manage appointments.
  • Request medication refills.
  • Securely message your doctor 24/7.
  • View your lab and imaging results.
  • View your visit notes, summaries and vaccination records.

You can’t pay your bill through My Patient Portal. Click here for online payment options.

Registration

Can I enroll my spouse, child or other family member?

You can’t enroll in the portal for access to another adult’s medical information.

Parents can enroll on behalf of their children who are 12 and younger. LMH Health follows privacy laws, so portal access ends when children are 13 through 17 years old. Parents will receive a notification of the change. At age 18, a patient can enroll and allow their parent’s proxy.


I don't have an email on file or my email address has changed.

Contact your LMH Health doctor to add/update your email address before you self-register.


I didn’t receive a confirmation email

Check the spam or junk folders in your email account. If you still can’t find it, call 877-621-8014 for help.

Messaging

Can I ask questions about family members from my account?

No. Your account is specific to your health care and is tied to your personal medical record.


Can I use the portal for an emergency?

No. The portal and its secure messaging is for routine inquiries only. If you’re having a medical emergency, call 911 and don’t use the messaging feature.


When shouldn’t I use online messaging through the portal?

Call your doctor instead of using online messaging if:

  • You are experiencing a medical emergency. Call 911.

  • You need to see a doctor today.

  • You need to cancel or reschedule an appointment.


How soon will I hear back after sending a secure message?

We try to respond to your request within one business day (8 a.m. to 5 p.m. Monday through Friday, except holidays).

Lab and Imaging Results

What lab results are viewable through the portal?

Most common lab results are available through My Patient Portal. Some sensitive results aren’t available, including STD screenings, HIV and pathology results, endocrine studies, genetic testing and cancer markers.


When can I see my lab results?

Lab results are delivered to the portal 36 hours after they’re entered into your medical record.


When can I see my imaging results? Imaging reports are available in your portal 10 days after a radiologist has reviewed them. The doctor who ordered the test will contact you with the results.

When will my imaging results be available in My Patient Portal?

Imaging or radiology reports are available in your portal 10 days after a radiologist has reviewed your results. The doctor who ordered the test will contact you with the results

Registered Users

If you are registered for My Patient Portal and need assistance, call 1-877-621-8014 anytime.