Being a patient or having a loved one in the hospital can be a stressful experience. Tests and procedures happen quickly and emotions run high. What do you do if you aren’t getting the information you’d like or you feel that your voice isn’t being heard? Turn to LMH Health’s patient advocate for help.
What does the patient advocate do?
Whether you have questions about the care you’re receiving or you’re having trouble making an appointment or getting a prescription filled, the patient advocate works to help provide answers, resolve your concerns and make your voice heard.
We often serve as a communication bridge when patients or their families are seeking additional information. Reach out to us when you have concerns or want to share information about your visit to LMH Health.
Learn about your rights and responsibilities as a patient.
Who can contact the patient advocate?
Patients aren’t the only people that can contact the patient advocate for assistance. Concerned friends, family members or other support persons can also contact us for help, though there may be times when we can’t discuss the patient or their care without proper authorization.
Can I share compliments or suggestions with you?
Absolutely! We love to hear where you feel we’re providing extraordinary care and ways that we can improve. We will also share your feedback with the clinic or department you visited.
I have a question about a bill I received. Can you help with that?
Patient Accounts will be happy to talk with you about billing concerns.
- If you have a hospital bill, call us at 785-505-5775 from 8:30 a.m-4:30 p.m., Monday through Friday.
- If you have a bill from an LMH Health clinic or service, call 877-767-8477 from 8 a.m.-4:30 p.m., Monday through Friday.
To pay your bill online, visit www.lmh.org/billpay.
What do I do if I have additional concerns?
If you feel your issue hasn’t been resolved by the patient advocate, you may contact:
Director of Risk Management
325 Maine Street
Lawrence, KS 66044
Kansas Department of Health and Environment
1000 SW Jackson Street, Suite 340
Topeka, KS 66612
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181